Support & Help

Tap the "Scan" button at the bottom center of the screen. You can either:

• Camera: Scan the product's barcode for instant identification.
• Gallery: Upload a photo of the product label or ingredient list.

The AI will recognize the product and display ingredient analysis, compatibility score, and detailed information.

For best scanning results:

• Good Lighting: Use bright, even lighting. Avoid glare or shadows on the barcode.
• Steady Hold: Hold your phone steady and ensure the barcode fills most of the camera frame.
• Clean Lens: Make sure your camera lens is clean and clear.
• Focus: Wait a moment for the camera to focus before scanning.
• Alternative: If scanning fails, try taking a photo from the gallery or manually searching for the product.

The compatibility score (displayed as a percentage) indicates how well a product matches your skin profile based on:

• Your skin type (oily, dry, combination, sensitive)
• Your skin concerns (acne, wrinkles, dark spots, etc.)
• Ingredient safety and benefits for your profile
• Potential irritants or allergens

Higher scores (70%+) indicate better compatibility. Lower scores suggest the product may not be ideal for your specific needs.

Go to Settings → Skin Profile. Update your:

• Skin type
• Primary concerns
• Allergies or sensitivities
• Preferred ingredients
• Ingredients to avoid

Keeping your profile accurate ensures you get the most relevant compatibility scores and recommendations.

The skin analysis uses AI to evaluate your skin from selfies. It measures:

• Hydration: Moisture levels and dryness
• Texture: Smoothness and skin surface quality
• Radiance: Skin brightness and glow
• Acne: Breakout severity and inflammation
• Pores: Pore visibility and size
• Wrinkles: Fine lines and aging signs

This helps personalize product recommendations and track improvements over time.

Premium subscription unlocks:

• Unlimited product scans (free version has daily limits)
• Complete ingredient analysis with safety ratings
• Full AI Beauty Coach with unlimited questions
• Detailed skin analysis with all metrics
• Unlimited scan history storage
• Advanced compatibility scoring
• Personalized "Best for You" recommendations
• Ad-free experience
• Priority customer support

Tap the "AI Coach" tab at the bottom of the screen. You can ask questions like:

• "What products are good for acne-prone skin?"
• "Is niacinamide safe for sensitive skin?"
• "Recommend a moisturizer for dry skin"
• "What's the difference between retinol and retinal?"
• "Can I use vitamin C and hyaluronic acid together?"

The AI considers your skin profile and scan history to provide personalized advice.

Oskyn aggregates data from multiple reliable sources including manufacturer databases, public ingredient databases, and verified user submissions. However:

• Product formulations can change over time
• Always verify ingredients on the actual product packaging
• If you have severe allergies, consult the product directly
• Our compatibility scores are educational, not medical advice

If you notice incorrect information, please report it through the app so we can update our database.

Yes, you need an internet connection for:

• Scanning products and retrieving information
• AI skin analysis
• Using the AI Beauty Coach
• Syncing your data across devices

Previously scanned products are cached locally, so you can view them offline.

• Close other apps running in the background.
• Ensure you have the latest version of Oskyn from the App Store.
• Check that you have adequate storage space on your device.
• Restart the app or your device if issues persist.
• Try clearing the app cache in Settings → Clear Cache.

Go to "Scan History" and find the product you want to remove. Swipe left on it and tap "Delete." You can also tap on the scan to view details and use the delete option from there. To delete all history at once, go to Settings → Clear Scan History.

For best skin analysis results:

• Use natural daylight or bright, even lighting
• Remove makeup and ensure your face is clean
• Face the camera directly with your entire face visible
• Avoid filters, beauty modes, or camera effects
• Take photos from the same position for consistent tracking
• Use the front-facing camera for best results

Subscriptions are managed through your App Store or Google Play account:

• iOS: Settings → [Your Name] → Subscriptions → Oskyn → Cancel Subscription
• Android: Play Store → Menu → Subscriptions → Oskyn → Cancel Subscription

Cancellation takes effect at the end of your current billing period.

Go to Settings → Account → Delete Account. This will permanently delete all your data including photos, scan history, and skin analysis. Alternatively, email us at mallik.puranjan@gmail.com with the subject "Account Deletion Request" and we'll process your request within 48 hours.